A Collection of external digital literacy resources
This collection includes resources created by various organisations that may help to improve your digital literacy or aid you in helping others with their digital literacy. They have been classified into different categories for easier navigation. Click on How to use the collection below for an explanation of the categories and a guide on navigating the collection. Click on Glossary at the end of the page for definitions of common words and recognisable icons used in digital spaces. .
Resources are divided into categories:
- Staying Safe Online – Online security, privacy and best practices for internet safety
- Misinformation Awareness – Recognising, evaluating and responding to false or misleading information online such as AI-generated content or biased internet news
- Program & App Tutorials – How to use specific digital tools, apps, or platforms
- Self-directed Courses on Digital Skills – Structured courses designed for independent learning covering different digital skills
- Online Services – Guides to accessing or using services online, such as libraries, digital banking, shopping, healthcare, and more
- Helping Others – How to assist others with improving digital skills, including teaching, mentoring, or community support
- Digital Literacy Awareness – Improving knowledge about digital literacy, its importance, its impacts and the sectors that are affected by it
Each category has its own table of resources that relate to the category. The columns of the table include:
- Resource – The link to the resource itself. The link is shown as underlined text and will direct you to the resource when you click on it.
- Aim – What the resource is trying to achieve
- Resource Type – What kind of resource it is
For example, if you would only like to look at informational articles about staying safe online, you may only look for resources in the staying safe online table classified as informational articles under the ‘Resource Type’ column.
Staying Safe Online
| Resource | Aim | Resource type |
|---|---|---|
| Guides on Online Safety – Get Safe Online | To provide general information on online safety. | Resource hub (may include articles, guides etc.) |
| Resources and Advice – Safer Internet | To provide reporting services and preventative support for online safety. | Resource hub (may include articles, guides etc.) |
| Global24 Online Survival Guide – Get Safe Online | To detail actions businesses may take to strengthen their online security. | Informational Article |
| Online Safety Guide – Virgin Media | To list general security information and explain how to protect yourself on the internet. | Informational Article |
| Report Online Abuse – CEOP | To help children and young people report online abuse and access support safely. | Actionable Service Page / Reporting Tool |
| Avoid and Report Internet Scams and Phishing – GOV.UK | To help people in the UK report internet scams and phishing to the relevant authorities. | Actionable Service Page / Reporting Tool |
| Report Online Fraud – Action Fraud | To report scams and fraud in the UK. | Actionable Service Page / Reporting Tool |
| Advice on Online Scams – Citizens Advice | To show information on how to deal with different kinds of scams. | Guide/Handbook |
| Cybersecurity Awareness – National Cybersecurity Alliance | To provide information on how to protect yourself and others online. | Resource hub (may include articles, guides etc.) |
| To Stop Fraud – Take Five | To help people and businesses avoid online fraud by offering clear, practical advice. | Resource hub (may include articles, guides etc.) |
| Stop! Think Fraud – GOV.UK | To provide information on how to spot and deal with scams. | Guide/Handbook |
Misinformation Awareness
| Resource | Aim | Resource type |
|---|---|---|
| News Literacy Project | To help individuals understand false media claims | Newsletter |
| What is Media Literacy – National Literacy Trust | To explain what media literacy is and why it’s essential in today’s digital world. | Informational Article |
| Media Literacy in a Digital World – Good Things Foundation | To provide statistics on media literacy and bring awareness to it and how it links to digital inclusion | Informational Article |
| How to Spot a Fake Website – Stop! Think Fraud | To help people identify and avoid fraudulent websites that may steal personal information or money. | Informational Article |
| How to Spot Fake News – WEA | To help people identify the features of fake news and stay vigilant while scrolling social media | Informational Article |
| Tips for Spotting Fake News Online – BBC Bitesize | To educate young learners on how to recognise fake news and develop critical thinking skills about online information. | Guide/Handbook |
| Ways to Spot AI Content Online – Get Cyber Safe | To help individuals identify AI-generated content online, including images, videos, and text, to prevent being misled by disinformation. | Informational Article |
| How to Spot a Deepfake – CSIRO | To help people understand deepfakes and learn how to detect manipulated media. | Guide/Handbook |
| How to Spot Deepfake Videos – BBC Bitesize | To teach young learners how to identify deepfake videos and think critically about what they see online. | Guide/Handbook |
Program & App Tutorials
| Resource | Aim | Resource type |
|---|---|---|
| LearnFree tutorialsl | To guide people on the features of popular applications and how to use them effectively | Resource hub (may include articles, guides etc.) |
| What is WhatsApp? & How to use it – Age UK | To help people learn how to use WhatsApp safely and confidently | Tutorial |
| How to use Social Media – Age UK | To help older people understand and use social media safely | Tutorial |
| A Beginners Guide to Apps – Age UK | To help older people understand what apps are and how to use them on smartphones and tablets | Tutorial |
| Uses of Common Applications – Siyavula | To help students understand different types of software (apps) used in computing | Curriculum |
| NHS App Step-by-Step Guide – Sutton Medical Centre (NHS) | To help patients use the NHS App with confidence by showing step-by-step how to set it up and use its key features. | Guide/Handbook |
| Quick Start Guide to Zoom – Zoom Support | To help new users set up and use Zoom confidently for online meetings. | Tutorial |
| Types of Software and How to Use them – Indeed | To help individuals understand the various types of software (apps) commonly used in personal, educational, and professional contexts. | Informational Article |
Self-Directed Courses on Digital Skills
| Resource | Aim | Resource type |
|---|---|---|
| Digital Skills Guides – Digital Skills Library | To support adult learners in building and improving their digital skills with courses. | Resource hub (may include articles, guides etc.) |
| Guide on Being Digital – The Open University Library | To help individuals evaluate digital information and choose the right tools for their goals | Resource hub (may include articles, guides etc.) |
| Digital Literacy Resources – Public Library Association | To provide people with a wide range of tools to support digital literacy learning. | Resource hub (may include articles, guides etc.) |
| Digital Skills Support – Your Library Edinburgh | To direct users to useful online resources for digital skills | Resource hub (may include articles, guides etc.) |
| Go The Distance: Digital Literacy – BBC | To help remote students build essential digital literacy skills for learning online. | Resource hub (may include articles, guides etc.) |
Online Services
| Resource | Aim | Resource type |
|---|---|---|
| Email Essentials – Age UK | To help people understand how to use email services. | Guide/Handbook |
| Local Library Services – GOV.UK | To help people in England and Wales find their nearest library and learn about available services. | Interactive tool |
| Open Library Help Pages – Open Library | To guide users through the steps of using Open Library (an online library service) | Guide/Handbook |
| Setting up and Using JSTOR Account for Accessing Academic Research – JSTOR | To help users register and access free online academic research through JSTOR. | Guide/Handbook |
| Local Services Finder – Age UK | To help users find local support services tailored to their needs | Resource hub (may include articles, guides etc.) |
| Internet Banking Essentials – Be Connected | To help people learn how to use internet and mobile banking safely and confidently. | Interactive tool |
| Online Banking Guide – Age UK | To help older adults use online and mobile banking safely and confidently. | Guide/Handbook |
| Online Health & Prescription Services – NHS | To help patients in the UK access GP services, health records, and repeat prescriptions online. | Actionable Service Page / Reporting Tool |
Helping Others
| Resource | Aim | Resource type |
|---|---|---|
| A Beginner’s Guide to Getting Connected – Age UK | To have helpers and users learn how to use the internet at home and search for basic information. | Guide/Handbook |
| Safeguarding Hub, Staying Safe Online – Derwentside College | To help others to stay safe online | Guide/Handbook |
| DigitalLearn Training – Public Library Association | To help instructors teach people how to navigate the internet safely and use basic tech tools | Guide/Handbook |
| Digital Champions – Age UK | To help elderly people improve their digital skills by giving further information on professional training | Informational Article |
Digital Literacy Awareness
| Resource | Aim | Resource type |
|---|---|---|
| Review on Digital Literacy Article & Key Factors – Springer Nature | To explore key themes and research trends in digital literacy to inform future studies and practice. | Academic Article |
| Digital Literacy & Health Outcomes – National Library of Medicine | To show how digital literacy affects health outcomes, especially for older adults and diverse communities. | Academic Article |
| EU Digital Literacy Data – European Union | To provide key data on digital skills and internet use across EU countries. | Academic Article |
| Digital Literacy Importance in the Workplace – BBC | To explain why digital literacy is essential for success in today’s workplaces. | Newsletter |
| Digital Literacy for Older Adults – Springer Nature | To explore challenges older adults face with digital literacy and effective ways to support them. | Academic Article |
| UK Digital Divide – ONS (Government) | To highlight groups and areas in the UK affected by digital exclusion and internet access gaps. | Academic Article |
| How Deep is the UK’s Digital Divide? – Good Things Foundation | To explain the extent of the UK’s digital divide and why digital literacy matters. | Informational Article |
| Improving Digital Literacy Case Studies – Good Things Foundation | To show how improving digital literacy can positively impact people’s lives. | Informational Article |
| Digital Literacy & Its Importance in the Modern Workforce – ResearchGate | To explain why digital literacy is essential for today’s workforce and the benefits of training employees. | Academic Article |
| What is Digital Literacy? – NHS | To explain digital literacy and its importance for health and care workers. | Resource hub (may include articles, guides etc.) |
| Growing Importance of Digital Literacy for Older Adults – Safeguard Protection UK | To promote the value of digital literacy for older adults to improve daily life and wellbeing. | Newsletter |
Icons are commonly used across different websites and apps and generally have the same meaning each time you see them, although the same icon may slightly differ in appearance depending on the website or app. Some terms are also commonly used across digital spaces. Learning these would help make navigating the digital world easier. This glossary includes a list of some common icons and words and an explanation of their meaning. All icons included were found from Icon Finder and were labelled as ‘free for commercial use’.
Icons Frequently Used Online:

Microphone – Usually turns your microphone on (device records sounds) and off (device stops recording sounds) 
The microphone icon may change to this with a line crossing through to show that it is off 
Image – May be displayed when a picture can’t be loaded 
Video Camera – Usually turns your video camera on and off for example so other people can see you during a call 
Speaker – Turns speaker on and off which allows people around you to listen and speak to the other caller 
The speaker icon may use an X instead of soundwaves or become crossed out with lines like the closed microphone icon to show that it is off 
Play – Will cause a video or audio to start 
Pause – Will stop a video or audio 
Expand – Makes a video or image bigger. Icon may also be seen represented as two arrows facing away from each other rather than four 
Collapse – Makes a video or image smaller. Icon may also be seen represented as two arrows facing towards each other rather than four 
Profile/Account – Shows the user’s profile or account where you can perform various actions such as changing what information about yourself is displayed to others, changing your settings, or log in or out 
Power – Turns the device on or off 
Help/FAQ (Frequently Asked Questions) – Usually tells you how you can ask for help along with answers to any frequently asked questions 
Notification/Alert – May display messages from the website or app or turn on notifications meaning the website or app will be able to send messages to you through your device 
Settings – Will display any preferences that has been set for a device or app or other service. You can change any preferences here 
More – Shows more options of things you can do 
Share – Sends the post or website to your contacts or friends that you have added on social media 
Print – Sends a file to be printed on a printer 
Delete/Bin – Removes a file, media such as videos and images, an app or a post you have made from your device or account or shows your removed items 
Like – Show someone that you enjoyed their post 
Save/Bookmark/Favourite – Show someone that you really enjoyed their post, you can usually find all the posts you have used this on somewhere on the app or website Terms Frequently Used Online:
App – A program that can be downloaded onto devices such as computers and phones. They allow you to do specific tasks such as online banking, shopping and play games
Cookies – Files downloaded onto your device when you visit a website that allow the website to remember things such as your login information and preferences so that you won’t have to enter them again when visiting the same website later
Digital Assistant – A chat bot designed to help you with an online service, they will answer your questions and guide you through anything you may need to do. When chatting with a chat bot, you are not speaking to a real person, but they can usually get a real person to speak with you if requested
Email address – A unique identity that is used to send and receive electronic mail over the internet. Every address has two parts that are separated by the at sign, @.
Login – Signing into an account you have previously made typically by entering your username or email address and your password
Passcode/Security Code – A sequence of numbers that are entered typically to gain access to a device or service. They are used to prove that you are allowed to access them, so it is important to not show them to anyone else
Password – A sequence of not only numbers but letters and often symbols too to login to a service. A password manager, which are often included in web browsers may be used to conveniently store and retrieve passwords for website logins
Push notification – A pop up from an app or website containing information
SMS – A shorthand way of saying Short Message Service which allows users to send text messages to each other through mobile devices such as phones
Website – A collection of information that can be accessed using web browsers
Web Browser/Browser – An app that allows you to search the internet. Examples are Google Chrome, Firefox and Safari
Ackowledgements
This collection was curated and presented by the following students as part of a University of St Andrews STEP project during summer 2025:
- Abdulmajid Awotorebo
- Oscar Blagrove
- Selina Chen
- Zoe Chung
- Billie-mai Cox
- Bao Nguyen
Links correct as of 10 August 2026