A Collection of external digital literacy resources

This collection includes resources created by various organisations that may help to improve your digital literacy or aid you in helping others with their digital literacy. They have been classified into different categories for easier navigation. Click on How to use the collection below for an explanation of the categories and a guide on navigating the collection. Click on Glossary at the end of the page for definitions of common words and recognisable icons used in digital spaces. .

  • Resources are divided into categories: 

    • Staying Safe Online – Online security, privacy and best practices for internet safety 
    • Misinformation Awareness – Recognising, evaluating and responding to false or misleading information online such as AI-generated content or biased internet news 
    • Program & App Tutorials – How to use specific digital tools, apps, or platforms 
    • Self-directed Courses on Digital Skills – Structured courses designed for independent learning covering different digital skills 
    • Online Services – Guides to accessing or using services online, such as libraries, digital banking, shopping, healthcare, and more 
    • Helping Others – How to assist others with improving digital skills, including teaching, mentoring, or community support 
    • Digital Literacy Awareness – Improving knowledge about digital literacy, its importance, its impacts and the sectors that are affected by it 

    Each category has its own table of resources that relate to the category. The columns of the table include: 

    • Resource – The link to the resource itself. The link is shown as underlined text and will direct you to the resource when you click on it.
    • Aim – What the resource is trying to achieve 
    • Resource Type – What kind of resource it is 

    For example, if you would only like to look at informational articles about staying safe online, you may only look for resources in the staying safe online table classified as informational articles under the ‘Resource Type’ column. 

Staying Safe Online

ResourceAimResource type
Guides on Online Safety – Get Safe OnlineTo provide general information on online safety.Resource hub (may include articles, guides etc.)
Resources and Advice – Safer InternetTo provide reporting services and preventative support for online safety. Resource hub (may include articles, guides etc.)
Global24 Online Survival Guide – Get Safe OnlineTo detail actions businesses may take to strengthen their online security. Informational Article
Online Safety Guide – Virgin MediaTo list general security information and explain how to protect yourself on the internet. Informational Article
Report Online Abuse – CEOPTo help children and young people report online abuse and access support safely.Actionable Service Page / Reporting Tool
Avoid and Report Internet Scams and Phishing – GOV.UKTo help people in the UK report internet scams and phishing to the relevant authorities. Actionable Service Page / Reporting Tool
Report Online Fraud – Action FraudTo report scams and fraud in the UK.Actionable Service Page / Reporting Tool
Advice on Online Scams – Citizens AdviceTo show information on how to deal with different kinds of scams.Guide/Handbook
Cybersecurity Awareness – National Cybersecurity AllianceTo provide information on how to protect yourself and others online.Resource hub (may include articles, guides etc.)
To Stop Fraud – Take FiveTo help people and businesses avoid online fraud by offering clear, practical advice.Resource hub (may include articles, guides etc.)
Stop! Think Fraud – GOV.UKTo provide information on how to spot and deal with scams.Guide/Handbook

Misinformation Awareness

ResourceAimResource type
News Literacy ProjectTo help individuals understand false media claimsNewsletter
What is Media Literacy – National Literacy TrustTo explain what media literacy is and why it’s essential in today’s digital world.Informational Article
Media Literacy in a Digital World – Good Things FoundationTo provide statistics on media literacy and bring awareness to it and how it links to digital inclusionInformational Article
How to Spot a Fake Website – Stop! Think FraudTo help people identify and avoid fraudulent websites that may steal personal information or money.Informational Article
How to Spot Fake News – WEATo help people identify the features of fake news and stay vigilant while scrolling social media Informational Article
Tips for Spotting Fake News Online – BBC BitesizeTo educate young learners on how to recognise fake news and develop critical thinking skills about online information.Guide/Handbook
Ways to Spot AI Content Online – Get Cyber SafeTo help individuals identify AI-generated content online, including images, videos, and text, to prevent being misled by disinformation.Informational Article
How to Spot a Deepfake – CSIROTo help people understand deepfakes and learn how to detect manipulated media.Guide/Handbook
How to Spot Deepfake Videos – BBC BitesizeTo teach young learners how to identify deepfake videos and think critically about what they see online.Guide/Handbook

Program & App Tutorials

ResourceAimResource type
LearnFree tutorialslTo guide people on the features of popular applications and how to use them effectivelyResource hub (may include articles, guides etc.)
What is WhatsApp? & How to use it – Age UKTo help people learn how to use WhatsApp safely and confidentlyTutorial
How to use Social Media – Age UKTo help older people understand and use social media safelyTutorial
A Beginners Guide to Apps – Age UKTo help older people understand what apps are and how to use them on smartphones and tabletsTutorial
Uses of Common Applications – SiyavulaTo help students understand different types of software (apps) used in computingCurriculum
NHS App Step-by-Step Guide – Sutton Medical Centre (NHS)To help patients use the NHS App with confidence by showing step-by-step how to set it up and use its key features.Guide/Handbook
Quick Start Guide to Zoom – Zoom SupportTo help new users set up and use Zoom confidently for online meetings.Tutorial
Types of Software and How to Use them – IndeedTo help individuals understand the various types of software (apps) commonly used in personal, educational, and professional contexts.Informational Article

Self-Directed Courses on Digital Skills

ResourceAimResource type
Digital Skills Guides – Digital Skills LibraryTo support adult learners in building and improving their digital skills with courses. Resource hub (may include articles, guides etc.)
Guide on Being Digital – The Open University LibraryTo help individuals evaluate digital information and choose the right tools for their goals Resource hub (may include articles, guides etc.)
Digital Literacy Resources – Public Library AssociationTo provide people with a wide range of tools to support digital literacy learning.Resource hub (may include articles, guides etc.)
Digital Skills Support – Your Library Edinburgh To direct users to useful online resources for digital skillsResource hub (may include articles, guides etc.)
Go The Distance: Digital Literacy – BBCTo help remote students build essential digital literacy skills for learning online.Resource hub (may include articles, guides etc.)

Online Services

ResourceAimResource type
Email Essentials – Age UKTo help people understand how to use email services.Guide/Handbook
Local Library Services – GOV.UKTo help people in England and Wales find their nearest library and learn about available services.Interactive tool
Open Library Help Pages – Open LibraryTo guide users through the steps of using Open Library (an online library service)Guide/Handbook
Setting up and Using JSTOR Account for Accessing Academic Research – JSTORTo help users register and access free online academic research through JSTOR.Guide/Handbook
Local Services Finder – Age UKTo help users find local support services tailored to their needsResource hub (may include articles, guides etc.)
Internet Banking Essentials – Be ConnectedTo help people learn how to use internet and mobile banking safely and confidently.Interactive tool
Online Banking Guide – Age UKTo help older adults use online and mobile banking safely and confidently.Guide/Handbook
Online Health & Prescription Services – NHSTo help patients in the UK access GP services, health records, and repeat prescriptions online.Actionable Service Page / Reporting Tool

Helping Others

ResourceAimResource type
A Beginner’s Guide to Getting Connected – Age UKTo have helpers and users learn how to use the internet at home and search for basic information. Guide/Handbook
Safeguarding Hub, Staying Safe Online – Derwentside CollegeTo help others to stay safe onlineGuide/Handbook
DigitalLearn Training – Public Library AssociationTo help instructors teach people how to navigate the internet safely and use basic tech toolsGuide/Handbook
Digital Champions – Age UKTo help elderly people improve their digital skills by giving further information on professional trainingInformational Article

Digital Literacy Awareness

ResourceAimResource type
Review on Digital Literacy Article & Key Factors – Springer NatureTo explore key themes and research trends in digital literacy to inform future studies and practice.Academic Article
Digital Literacy & Health Outcomes – National Library of MedicineTo show how digital literacy affects health outcomes, especially for older adults and diverse communities.Academic Article
EU Digital Literacy Data – European UnionTo provide key data on digital skills and internet use across EU countries.Academic Article
Digital Literacy Importance in the Workplace – BBCTo explain why digital literacy is essential for success in today’s workplaces.Newsletter
Digital Literacy for Older Adults – Springer NatureTo explore challenges older adults face with digital literacy and effective ways to support them.Academic Article
UK Digital Divide – ONS (Government)To highlight groups and areas in the UK affected by digital exclusion and internet access gaps.Academic Article
How Deep is the UK’s Digital Divide? – Good Things FoundationTo explain the extent of the UK’s digital divide and why digital literacy matters.Informational Article
Improving Digital Literacy Case Studies – Good Things FoundationTo show how improving digital literacy can positively impact people’s lives.Informational Article
Digital Literacy & Its Importance in the Modern Workforce – ResearchGateTo explain why digital literacy is essential for today’s workforce and the benefits of training employees.Academic Article
What is Digital Literacy? – NHSTo explain digital literacy and its importance for health and care workers.Resource hub (may include articles, guides etc.)
Growing Importance of Digital Literacy for Older Adults – Safeguard Protection UK To promote the value of digital literacy for older adults to improve daily life and wellbeing.Newsletter
  • Icons are commonly used across different websites and apps and generally have the same meaning each time you see them, although the same icon may slightly differ in appearance depending on the website or app. Some terms are also commonly used across digital spaces. Learning these would help make navigating the digital world easier. This glossary includes a list of some common icons and words and an explanation of their meaning. All icons included were found from Icon Finder and were labelled as ‘free for commercial use’. 

    Icons Frequently Used Online:

    Microphone turned on icon.
    Microphone – Usually turns your microphone on (device records sounds) and off (device stops recording sounds) 
    Microphone turned off icon.
    The microphone icon may change to this with a line crossing through to show that it is off
    Image icon.
    Image – May be displayed when a picture can’t be loaded 
    Video camera turned on icon.
    Video Camera – Usually turns your video camera on and off for example so other people can see you during a call 
    Speaker turned on icon.
    Speaker – Turns speaker on and off which allows people around you to listen and speak to the other caller
    Speaker turned off icon.
    The speaker icon may use an X instead of soundwaves or become crossed out with lines like the closed microphone icon to show that it is off 
    Play media icon.
    Play – Will cause a video or audio to start 
    Pause media icon.
    Pause – Will stop a video or audio 
    Expand media icon.
    Expand – Makes a video or image bigger. Icon may also be seen represented as two arrows facing away from each other rather than four
    Collapse media icon.
    Collapse – Makes a video or image smaller. Icon may also be seen represented as two arrows facing towards each other rather than four 
    Profile or account icon.
    Profile/Account – Shows the user’s profile or account where you can perform various actions such as changing what information about yourself is displayed to others, changing your settings, or log in or out
    Power icon.
    Power – Turns the device on or off 
    Help or FAQ or learn more icon.
    Help/FAQ (Frequently Asked Questions) – Usually tells you how you can ask for help along with answers to any frequently asked questions 
    Notification or alert icon.
    Notification/Alert – May display messages from the website or app or turn on notifications meaning the website or app will be able to send messages to you through your device 
    Settings icon.
    Settings – Will display any preferences that has been set for a device or app or other service. You can change any preferences here 
    More actions icon.
    More – Shows more options of things you can do
    Share icon.
    Share – Sends the post or website to your contacts or friends that you have added on social media 
    Print icon.
    Print – Sends a file to be printed on a printer 
    Delete or bin icon.
    Delete/Bin – Removes a file, media such as videos and images, an app or a post you have made from your device or account or shows your removed items 
    Like icon.
    Like – Show someone that you enjoyed their post 
    Save or bookmark or favourite icon.
    Save/Bookmark/Favourite – Show someone that you really enjoyed their post, you can usually find all the posts you have used this on somewhere on the app or website 

    Terms Frequently Used Online:

    App – A program that can be downloaded onto devices such as computers and phones. They allow you to do specific tasks such as online banking, shopping and play games 

    Cookies – Files downloaded onto your device when you visit a website that allow the website to remember things such as your login information and preferences so that you won’t have to enter them again when visiting the same website later 

    Digital Assistant – A chat bot designed to help you with an online service, they will answer your questions and guide you through anything you may need to do. When chatting with a chat bot, you are not speaking to a real person, but they can usually get a real person to speak with you if requested 

    Email address – A unique identity that is used to send and receive electronic mail over the internet. Every address has two parts that are separated by the at sign, @. 

    Login – Signing into an account you have previously made typically by entering your username or email address and your password 

    Passcode/Security Code – A sequence of numbers that are entered typically to gain access to a device or service. They are used to prove that you are allowed to access them, so it is important to not show them to anyone else 

    Password – A sequence of not only numbers but letters and often symbols too to login to a service. A password manager, which are often included in web browsers may be used to conveniently store and retrieve passwords for website logins 

    Push notification – A pop up from an app or website containing information 

    SMS – A shorthand way of saying Short Message Service which allows users to send text messages to each other through mobile devices such as phones 

    Website – A collection of information that can be accessed using web browsers 

    Web Browser/Browser – An app that allows you to search the internet. Examples are Google Chrome, Firefox and Safari 

Ackowledgements

This collection was curated and presented by the following students as part of a University of St Andrews STEP project during summer 2025:

  • Abdulmajid Awotorebo
  • Oscar Blagrove
  • Selina Chen
  • Zoe Chung
  • Billie-mai Cox
  • Bao Nguyen

Links correct as of 10 August 2026